At https://elderly-companion-services.homegrove.net (hereafter referred to as ‘the Company’ or ‘we’), your privacy and the protection of your data are of utmost importance. This Privacy Policy details our practices for handling personal data, ensuring compliance with various privacy laws such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Law 25 on the protection of personal information in the private sector, the European Union’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act (CCPA) and its successor, the California Privacy Rights Act (CPRA), Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and other relevant privacy regulations.
This policy governs the handling of personal data across all our platforms, including our website, applications, services, and products. It is important to be aware that this policy does not apply to any third-party platforms, applications, products, or services that may be accessed through our platform; these entities have their own privacy policies.
Our processing activities cover various interactions with users, such as when you use our applications and services, visit our websites associated with this Privacy Statement, communicate with us (including newsletters, emails, calls, or texts/SMS), or engage with us on social media platforms. We collect a range of personal data in these interactions, including but not limited to:
- Account Information: Usernames, passwords, contact details.
- Payment Information: Payment card details, billing information.
- Financial Information: Bank account numbers, investment details.
- Purchase Information: Records of services or products purchased, transaction histories.
- Mobile Device Identifiers: Advertising IDs, device serial numbers.
- Location Data: Geographic coordinates derived from device sensors.
- Feedback: User feedback and reviews on our services or products.
- Social Media Information: Interactions with us on social media platforms.
- Product Information: Details about the products you use or are interested in.
This data may be collected through direct user input, interactions with our platform, and automated technologies such as cookies. We also receive personal data from third parties, which is subject to their respective privacy policies.
Our website uses cookies to enhance user experience and for analytics purposes. These cookies can be categorized into Strictly Necessary, Preference, and Analytics, each with its specific function. Users have the option to control or disable non-essential cookies through our Cookie Manager tool.
We retain personal data for as long as necessary to fulfill the purpose for which it was collected and in compliance with legal requirements. Once the purpose is fulfilled and the law permits, we take steps to delete or anonymize the data.
To protect your personal data, we implement organizational and technical safeguards, including encryption of communications and partnering with secure third-party service providers.
We recognize the special protection afforded to the personal data of children under 18 years of age. We do not knowingly collect personal data from children in this age group, except where consent is required by applicable law and such consent is given or authorized by the parent or guardian.
As a data subject, you have rights that may include accessing your personal data, rectifying any inaccuracies, requesting erasure or restriction of processing, obtaining a copy of your data, and objecting to specific types of processing. You also have the right to non-discrimination for exercising these privacy rights. If you wish to exercise any of these rights or have questions about our privacy practices, please contact our privacy team via email at [email protected].
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data handling practices. Any updates will be posted on our website for your review.
For any inquiries, unsubscribe requests, or data-related questions, you can reach out to us through the provided contact information. Our team is committed to addressing your concerns and ensuring your privacy rights are respected.